Potential chargeback alerts are simply that, an email alert sent to a business owner informing them that an unhappy customer has initiated a chargeback, and giving the business owner 72 hours to issue a refund. If a refund is issued, the chargeback never occurs, keeping the business’ chargeback ratio low.

The Potential Chargeback Alerts with Integrated Handling Service, takes this one step further, by allowing the business owner to set up rules under which they will or will not issue a refund. Then, when a chargeback alert is received, the rules are automatically implemented without the business owner having to do anything.

Using the Chargeback Alerts Program lowers, on average, the chargeback ratio of a business by 25%.

The Chargeback Alerts program powered by Chargeback is an easy way for high-risk merchants to cut their chargebacks by 20-40%. The entire process automatic, and is available as a default option for was’ high risk merchants

When you sign up for the service, you will be setup with the following:

a unique payment descriptor

enrolling your payment descriptor with participating issuing banks

creating a refund access login to your payment gateway to enable refunds

High-risk merchants must keep their chargeback ratio below 2% in order to not run the risk of getting their account shut down. Using the Chargeback Alerts Program means that the rules regarding refunds will be followed automatically, saving you the hassle of manually issuing refunds within the 72 hour window.

By using Potential Chargeback Alerts in conjunction with the other Chargeback Armour suite of chargeback mitigation services, we's merchants typically see a reduction of 72% in their chargebacks. That means lower rates, fewer chargeback fees, fewer unhappy customers and fewer merchant accounts shut down, and more time to focus on growing your business.

Chargeback Alerts costs $25 per chargeback alert, plus $15 per refund action taken.

Even better, our average merchant actually saves money by using this service. Why? Because by enabling Potential Chargeback Alerts, they have far fewer chargebacks and chargeback fees (merchant typically pays $45 each), merchants avoid having to create representment packets (usually timely and expensive), and save on staffing by not having to dedicate as much time to fighting chargebacks. In fact, our average high-risk merchant ends up saving, over $250 per month by using our service, and keeps their merchant account more stable because of a lower chargeback ratio.

If you have a high-risk merchant account with we's, you’ll be presented with an agreement to sign up for the Chargeback Alerts Program when you apply for your merchant account. If you’re an existing we merchant and would like to sign up

When your merchant account is enrolled in chargeback representment services, your merchant account will automatically be monitored for any incoming chargebacks. And when one appears, a packet of evidence to fight the chargeback will automatically be compiled from your payment gateway, CRM, eSignature software, receipts and any other sources of data you collect from customers. This data will be automatically compiled and presented in the format required by the card brands, and will be followed up on automatically. You can see the status of any chargeback disputes in process through your web dashboard, which is updated daily.

Fighting chargebacks is an incredibly tedious and technical process, which many businesses are ill-equipped to handle on their own. By using an integrated chargeback representment provider your chargebacks are automatically responded to by professionals, who guarantee a 40% win rate* and can achieve rates approaching 90% for some businesses.

Fighting chargebacks only costs $15 per representment, with no monthly fees.

Even better, our average merchant actually saves money by using this service. Why? Because fighting illegitimate chargebacks they end up recovering money they would have otherwise lost in amounts which dramatically outpace any fees. Plus, by winning illegitimate chargebacks they can reduce their chargeback ratio and better ensure that their high risk merchant account is not terminated due to excessive chargebacks.

If you obtain a high risk merchant account via wes, you will be presented with a Chargeback Armour agreement (which includes representment services) in your sign up documents. Chargeback representments are provided through our partner Chargeback, and we’s high risk merchants are automatically enrolled. So enabling chargeback representments for your business is as simple as signing the documentation included with your merchant account application.

If you have questions about chargeback representments please contact us.

iSpyFraud is fully integrated into the wes Gateway. So enabling iSpyFraud is as simple as selecting the option to enable it in your gateway. Once it is enabled, you can set up which rules you would like applied to your transactions.

eCommerce merchants selling goods above a certain ticket threshold, say $15, have already, or will face fraudulent transactions perpetrated by fraudsters looking to use stolen or fake e-Check/Credit card numbers in order to receive goods or services from your company. It’s only a matter of time. Often these are not isolated fraud incidents but can be perpetrated by a ring of individuals (or what seem like different individuals) such that what appeared like a record sales day for your business is actually a pending disaster that can lead to cascading chargebacks and ultimately having your merchant account shut down.

SpyFraud flags suspicious transactions and queues them for your daily review, to either reject or approve. Using iSpyFraud in the wes Gateway, only costs $8 per month, plus $0.05 per transaction. Even better, our average eCommerce merchant actually saves money by using this service. Why? Because by enabling iSpyFraud they’re able to reduce their fraud chargebacks (for which they typically pay $45 each), and prevent shipping goods or providing services where ultimately they won’t get paid.

If you have a merchant account using the wes Gateway, you can simply enable iSpyFraud in your payment gateway, when setting up your account. If you have questions about enabling or using iSpyFraud please contact us.